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What are repeat prescription

  • Repeat prescriptions are medications which appear on the right hand side of your prescription and in your online profile

  • These are medicines which your doctor would like you to continue on a regular basis.

  • Medications not shown here are not repeat prescriptions.

How to order a repeat prescription

  • Repeat prescriptions will be ready in 2 working days from your request.

  • Please see the following ways in which you can make your requests:

    • Using the Patient Access App. If you have not registered please speak to reception who can help you with this.

    • You may send an email to with details of full name, DOB, contact details and medication

    • You may hand in right hand script in person in the designated Prescription Area in reception. YOU DO NOT NEED TO QUEUE FOR THIS

    • or a PRESCRIPTION REQUEST FORM (available at the prescription designated area in reception)

    • By post with a stamped addressed envelope

    • DO NOT USE THE PHONE as we do not accept medication requests via phone

Electronic Prescription Service

  • You can choose to nominate a chemist. This means that once we have processed your prescription request then it will be sent electronically to your chosen chemist directly.

  • If you wish to nominate a chemist do let reception know. Alternatively you can also do this through the Patient Access App

  • If there is no nominated chemist in your records then the prescription will be printed out and collected at the Practice

  • Please note if your prescription request is NOT for a repeat prescription it may not be possible to agree to your request, it will take longer to process and the doctor may wish to speak with you.

  • Delays may also occur if your medication request are different from what your doctor has prescribed for you.

  • Over the counter medications will not be issued. Please see the City and Hackney CCG Guidance about this here


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